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La prontezza tra un Collaboratore i quali conosca alla perfezione il principio informatico aziendale, i quali da là esegua periodicamente la mantenimento e quale sia perennemente disponibile a intervenire al momento giusto, è l’unica corso In salvaguardare all’Casa informatizzata fluidità.
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Start Trial Workspaces Create separate workspaces for internal teams to deliver services with security and autonomy Incident Management Restore a service to normal as quickly as possible with proper logging, analyzing and resolving of incidents Knowledge Fondamento Publish and maintain a repository of solution articles to common, recurring problems faced by end users and thereby deflect tickets Self Service Portal Provide a platform for end users to help themselves SLA Management Enforce different SLA policies for tickets based on departments or groups Workflow Automator Automate processes and mundane tasks by setting the desired conditions with a simple drag and website drop option Orchestration Automate manual, error-prone, routine tasks that are spread across disparate tools by seamlessly integrating with 3rd party apps for a unified, comprehensive automation engine across the org.
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